Pencester Surgery

Hot Weather Warning

A weather warning for extreme heat is in place this week across the south east. 
Please look out for vulnerable family members, friends and neighbours during this time.
If you need NHS help and you’re unsure where to go, visit
www.StopThinkChoose.co.ukather warning for extreme heat is in place this week across the south east.

It’s important to stay safe during this hot weather.
If you or others feel unwell, dizzy, weak, or have intense thirst, move to a cool place, rehydrate and cool your body down. Look out for older people and others who may find it more difficult to stay cool and hydrated.
Find more information at www.StopThinkChoose.co.uk

⚠️ NHS services are very busy at the moment. It's important to come forward with any health concerns but you can help ease the pressure by choosing the right service.
If you need NHS help and you’re unsure where to go, visit
www.StopThinkChoose.co.uk

IT ISSUES

Due to the extremely hot weather, we are experiencing technical issues, with the telephone and IT systems cutting out periodically.


Please be patient and we will deal with all enquiries as soon as we can.

NHS App
e-Consult

eConsult

When completing an eConsult, it is one problem per e-consult.  If your concern can be dealt with at the practice, you will be booked in for either a telephone call from the GP or appontment with one of the prescribing nurses.  We will reply via the econsult site, this may mean via email.  Please check your email account for responses regaring appointments offered at the Hub in Buckland Hospital, Physio, Pharmacy, or any other advice offered.

eConsult enables NHS based GP practices to offer online consultations to their patients.doc

Johns Hopkins score

You may notice a number result appear in your NHS app referring to patient need groups/Johns Hopkins score.  This is a simple way in which we categorise patients based on their specific health needs, which helps us with personalised care.  This means that you will get the right support by the right clinician at the right time.  No action is needed from you.  Thank you!

Page last reviewed: 29 June 2026
Page created: 15 October 2024